Terms & conditions

Please read these terms and conditions carefully before ordering products from our site. You should understand that by ordering any of our products, you agree to these terms and conditions.

Information about us

We operate the website www.zpiiel.com

Zpiiel ApS
VAT 37878324
Messingvej 58 B
8940 Randers SV
Denmark
info@zpiiel.com
Tel. +45 2815 9316

Your status

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. The contract between us will be fully formed when we despatch your product. The contract will relate only to those products we despatch.

Consumer rights

If you are contracting as a consumer, you may cancel a contract at any time within 14 working days, starting on the day after the contract is made. In this case, you will receive a full refund of the price paid for the products – except the freigt costs. To cancel a contract, you must inform us in writing at help@zpiiel.com. You must also return the oroducts to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We are unable to cancel a contract against a perishable or personalised product unless they are faulty.

Delivery and ownership

Your order will be fulfilled within a reasonable time, unless there are exceptional circumstances. The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Price and payment

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Product prices include VAT. Payment for all Products must be by credit or debit card. We accept payment with Visa, Mastercard and Amex.

Our refunds policy

If you return a product to us because you have cancelled the contract between us within the 14 day period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the product in full except freight costs. However, you will be responsible for the cost of returning the item to us.

If you return a product to us for any other reason, we will examine the returned product and will process your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your return. We will refund the price of a defective product in full with any applicable delivery charges. We will provide a freepost address for defective products or arrange collection for larger items.

Please write to us at help@zpiiel.com if you wish to return a product. We will get back to you as soon as possible.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Certain items are excluded from our returns policy including personalised, perishable, made to measure and gift vouchers.

Warranty

We warrant to you that any product purchased from us through our site will, on delivery and for the following 24 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied provided that said product has been used in accordance with the manufacturers usage instructions.

Import duty

If you order products from our site for delivery outside Denmark, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Law and jurisdiction

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of Denmark.